Privacy Policy

Last updated: September 2025

How We Use Your Information

Mrs Potts Chocolate House respects your privacy. We collect and use your personal information only to:

  • Process your orders and payments
  • Send order confirmations and updates
  • Confirm event bookings and send reminders
  • Respond to your enquiries
  • Send gift vouchers to designated recipients

Information We Collect

When you place an order or make a booking, we collect:

  • Your name and contact details
  • Delivery address (for product orders)
  • Payment information (processed securely via PayPal)
  • Dietary requirements or allergies (for events)

Data Security

We implement appropriate security measures to protect your personal information. Payment processing is handled securely through PayPal's encrypted services. We do not store credit card details on our servers.

Cookies

Our website uses cookies to maintain your shopping cart and improve your browsing experience. These are essential for the website to function properly.

Third Party Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except as necessary to fulfill your order (e.g., payment processors, delivery services).

Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request deletion of your personal data
  • Object to processing of your personal data

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Email: privacy@mrspotts.co.uk
Phone: 0117 929 2727
Post: Mrs Potts Chocolate House, 50 Park Street, Bristol, BS1 5JN