We love seeing you in our Bath, Bristol, and Cardiff stores. But we also know that life gets busy, weeknights happen, and sometimes you just want to stay in your pajamas. That's exactly why we created our retail range—to bring the Mrs Potts experience home to you.
This isn't about replacing the cafe experience. It's about extending it. About having those same quality ingredients in your kitchen, ready for whenever you need them. Let's talk about how to make the most of them.
The Foundation: Flaked Hot Chocolate
Our Flaked Hot Chocolate is the cornerstone of everything. It's the exact same chocolate we use in-store, just in flake form so it melts easily at home. No powder, no artificial anything—just real chocolate ready to transform into the kind of hot chocolate that makes you pause mid-sip.
How to Make It Properly
Here's the method our team uses at home:
- Heat 200ml of your preferred milk (dairy, oat, almond—all work) in a small saucepan until it's steaming but not boiling
- Add 30-40g of chocolate flakes (about 3-4 tablespoons, depending on how rich you like it)
- Whisk continuously until the chocolate is completely melted and the drink is smooth
- Pour into your favorite mug
- Top with marshmallows, whipped cream, or nothing at all
The whisking is important—it's what creates that velvety texture. Some people use a milk frother, others just use a whisk. Both work. The key is to keep everything moving until it's smooth.
Which Blend for Home?
If you're new to our range, we usually recommend starting with Classic 58%. It's our signature for a reason—rich enough to feel indulgent, balanced enough to drink regularly. Most people keep this one as their everyday blend.
But here's what our regulars actually do: they keep two or three varieties at home. Classic 58% for weeknight self-care. Dark 72% for weekends when they have more time to savor it. Maybe White 28% for when friends come over who say they're "not really chocolate people" (they always change their minds).
The Very Original 100% is for adventurous moments, or for when you want to add your own sweetener. Some of our customers swear by it with honey and a splash of vanilla extract.
Elevating the Experience
Good hot chocolate is wonderful. Great hot chocolate with the right accompaniments? That's an experience.
Our Homemade Marshmallows
These aren't your standard marshmallows. We make them ourselves, and the difference is immediately obvious—they're fluffier, they melt more slowly, and they actually taste like something rather than just adding sugar.
Float one on top of your hot chocolate and watch it slowly melt into the drink. Or, if you're feeling fancy, toast it lightly with a kitchen torch before adding it to your hot chocolate. The slight caramelization adds another layer of flavor that works beautifully with Dark 72%.
Chocolate Buttons
Our Chocolate Buttons come in Milk, White, and Dark, and they're perfect for when you want just a small something sweet. Keep a bag in your desk drawer, your bag, your bedside table.
They're also brilliant stirred into hot chocolate for extra richness, crushed on top of ice cream, or eaten while reading on the sofa. Sometimes the best moments are the smallest ones.
Chocolate Bars
The same chocolate from our stores, in bar form. We have customers who always keep a bar of Dark 72% for after dinner, broken into small pieces and eaten slowly. Others prefer Milk 32% kept in the fridge (cold chocolate hits differently).
The White 28% is particularly good with coffee— try keeping a piece on the side of your afternoon cappuccino and see what we mean.
The Ritual Matters
Here's something we've learned: the quality of the chocolate matters, but so does how you make it. Rushing through it because you need caffeine? That's fine, but you're missing something.
The people who get the most from our products at home are the ones who turn it into a small ritual. Maybe it's the end-of-workday signal—laptop closed, chocolate made, five minutes on the sofa before starting dinner. Maybe it's Sunday morning with a book. Maybe it's late evening when everyone else is asleep and you finally get some quiet.
The ritual doesn't need to be complicated. It just needs to be yours.
Gift Ideas That Actually Make Sense
Let's talk about giving chocolate as a gift, because this is where our retail range really shines.
The Hot Chocolate Lover Bundle
This is our most popular gift for a reason: Flaked Hot Chocolate in the blend of your choice, Milk Chocolate Buttons, and Homemade Marshmallows, all packaged together. It's like gifting someone a cozy evening.
It works for birthdays, thank-yous, housewarmings, or no reason at all. Everyone needs more spontaneous "just because" gifts in their life.
The Kids at Home Lollipop Kit
For families with kids aged 5 and up, this kit is gold. Everything they need to make chocolate lollipops—milk chocolate, mold, sticks, toppers, and packaging—with instructions that actually make sense.
It's a rainy day activity, a birthday party entertainment, or just a fun thing to do together. And unlike most kids' activities, it results in actual chocolate they're proud of, not just a mess to clean up.
Subscription Thinking (Without the Subscription)
We don't do subscriptions because we think they're a bit impersonal. But we do have customers who order the same things monthly—a bag of Classic 58%, a bag of Dark 72%, and Marshmallows. Every month like clockwork.
Create your own routine. Figure out what you actually use in a month and order it. Treat it like stocking your coffee or tea supply—it's not an indulgence if it's part of how you take care of yourself.
Making It Special vs. Making It Normal
There's a balance here worth talking about. You can make hot chocolate a special occasion thing—pulled out for bad days, celebrations, or winter evenings. That's lovely.
But you can also make it a normal thing. Something you do regularly, maybe even daily, because quality matters and you deserve nice things even on ordinary Tuesdays.
We're not here to tell you which approach is right. We just know that both work, and having quality chocolate at home makes both possible.
The Practical Stuff
Our Flaked Hot Chocolate lasts for months in a cool, dry place. The bars last even longer. Marshmallows are best within a month, but honestly, they never last that long anyway.
You can order online for delivery, or click and collect from any of our stores if you're nearby. We ship across the UK, and everything arrives carefully packaged because chocolate deserves respect.
If you're trying our products for the first time and aren't sure what to get, start with the Hot Chocolate Lover Bundle. It gives you everything you need to recreate the full experience, and if you love it (you will), you'll know what to reorder.
Final Thoughts
The Mrs Potts experience isn't just about our stores. It's about chocolate that's actually good, made properly, without shortcuts. It's about taking a few minutes for yourself. It's about having something in your kitchen that makes ordinary days a little bit better.
You don't need a special occasion. You don't need to wait for the weekend. You just need good chocolate and a few minutes to make it properly.
Browse our full retail range online, or visit us in Bath, Bristol, or Cardiff to see everything in person. Your kitchen is about to get a lot more interesting.